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Legal & regulatory
As a single-license telecommunications carrier, we publish the information required by the Competent Authority (IFT / CRT) and applicable regulations, transparently and accessibly.
Regulatory · IFT/CRT
Minimum Users' Rights Charter
Your rights as a telecommunications services user.
Regulatory · IFT/CRT
Commercial Practices Code
Commercial and contracting terms for our services.
Regulatory · IFT/CRT
Traffic Management Policy
How we manage traffic and the network transparently.
Regulatory · IFT/CRT
Information Guidelines
Transparent, comparable and up-to-date information about our services.
Regulatory · IFT/CRT
Cooperation with Law Enforcement
Our obligations to cooperate with the competent authorities.
Privacy · LFPDPPP
Privacy Notice
How we process and protect your personal data.
Commercial
Tariffs
Current tariffs and their registration with the Competent Authority.
Commercial · PROFECO
Adhesion Contract
Registered adhesion contract for service subscription.
Support
Support & Conciliation
How we handle complaints and the available conciliation channels (PROFECO · IFT/CRT).